skip to Main Content

Frequently Asked Questions

SERVICE

How does the free trial work?

You can sign up and use the system and all of the features for 30 days. There is no credit card required for the first 30 days. If you want to continue after 30 days just add in your credit card information. There are no terms or contracts for the free trial, cancel any time before your trial ends.

How does the Scheduling and Time and Attendance work?

Care Consort integrates seamlessly with Deputy, Buddy Punch or any other scheduling system that allows integrations (APIs). If you are unsure about your preferred scheduling / time & attendance software integration procedure, we are happy to contact them and find out for you. Just email us with their details and we will let you know the cost and time-scale.

Where is my data held and is it secure?

We use AWS servers based in Europe to hold your data. This network is architected to protect your information, identities, applications, and devices. These are the same servers used by many banks and other institutions where security is paramount.

Can I make changes to the information we capture to suit my business?

Yes you can edit any form or produce new forms based on your business processes.

Is there a limit on numbers of staff or locations?

The number of locations is unlimited. The prices are based on your total number of users which is usually your staff but could also include clients if you wish.

How does the support work?

The standard support package is telephone support 9-5pm Monday to Friday with email support in place after these hours.

Is training included?

Training is normally done online via Skype. 1 hours online training is included in the set up costs.

The system is very easy to use so 1 hour is usually enough for most organisations.

If you require further training we have lots of training videos online and will always be happy to assist you with further online training if required until you are confident.

If you require any onsite training then the cost is £550 per day (plus expenses).

Does it work offline?

Not at the moment. We will be developing an app that will allow some offline functionality soon.

How does the EMM work?

Please email us if you would like to use the Electronic Medication Management (EMM) service from the start of your trial. This feature is not available as a free trial though and the monthly cost is £2 per bed.

How does the Double Guarantee work?

100% Satisfaction guaranteed

Can I manage several multi-site operations with Care Consort?

Yes the system works well for both single site and multi site care providers

Is there a tie in?

The minimum contract is 1 year and will be automatically renewed unless a written request for cancellation is received 30 days before the renewal date. After the first year the contract may be cancelled at any time with the same 30 days notice. If you should wish to cancel before the end of the contract period you may do so but there will be an administration fee equivalent to 3 months service fees if cancelled in the first 6 months and 2 months service fees if cancelled between 6 and 12 months.

What up time can I expect?

99.9% uptime

If I decide to leave how do we get our data?

We will export all your data to you.

Will it work on my phone or Mac?

Care Consort will work on any platform and any device with an internet access.

CARE

Resident

Can we amend the fields in Resident Profile to Company specific?

All pages are totally customisable to suit your organisation processes

Can we input/amend Company specific Resident Assessments?

You can amend the current assessments forms or create a new assessment forms

Does the system produce reports on the progression of assessments over period of time

We can run reports on any area of the assessments e.g. Level of risk (1-5) and the date range fields can be exported into excel and analysed over a specified time period.

Can Resident Specific alerts be input to Resident ADL to remind/prompt staff of specific actions

Yes this can be done

Can we enter Resident specific Appointments with alerts?

You can enter client appointments and set reminders and alerts.

Does the system generate a Transfer Letter & can the details be Company specific

We have a discharge and transfer form that will relate to your company

Can Resident Specific Equipment be allocated and tracked ?

You can allocate specific equipment to clients

Can Resident Letters etc., be uploaded via Tablet/Phone photos/scanning ?

You can scan and upload letters into the client profile

Does the system store Resident Body Photos - eg - pressure sores etc.,?

You can attach pictures

Does the system automatically update Resident Care Plan based on assessments

We have a notification system that alerts the Manager if an assessment has been completed, so they can update the care plan

Does the system prevent a staff member exiting an action/assessment, if it isn't fully completed

If you set the key fields (as required) then they have to complete these fields before exiting the form

Resident Personal Property/Clothes with Photos? To be updated regularly?

Yes this can be done

Does the System track BP/ O2 Stats/Blood Sugars/Urinalysis etc., ?

Yes we record all this information and notifications sent if it goes above or below set parameters

Does the system have a comprehensive Wounds/Skin Integrity section with associated Photos/assessments & Pressure Score management ?

We have a Wounds/Skin section on the care plan with associated photos and pressure score management

Can you enter on Residents info if they have Catheter/PEG/Tracheostomy/Infections/Restraints/Subcuts etc., ?

You can enter all this information as required

HR

Is the system customizable?

Yes you have a form builder which allows you to create any form you require with parameters, escalations and reminders

What modules are available with the system?

HR, Care, Administration, Learning, Wellness, Compliance, Communication

Organisation Charting

Can be stored in company resources area

Email and other Alerts

Customisable forms that allow alerts sent according to your requirements

Reporting

The dashboard can be configured to analyse any reports required

Point in time reporting

Reports generated as required.

Employee self service

Employees can log onto their own portal

Electronic Forms

Fully customisable

Data import/export

Yes import / export via .csv

Health and Safety

Health and Safety Audits available for any aspect of your service

Document Management - scanning/uploading, retrieving and storage - How??

Scan and upload documents into repository and choose upload document and store into folders, Retrieval from documents folders and either download or view.

Can the system integrate with other systems such as payroll or recruitment packages ?

We can integrate into most packages with an open API (additional work/cost might be required)

EMPLOYEE DETAILS

Can alerts be created for

Training out of date within X period of mths

Yes alerts get sent out warning managers when training courses are due for renewal

Training scheduled today

Notifications get sent via the training calendar

Probation review due

Available on the HR Calendar

Performance Appraisal due

Available on the HR Calendar

Performance Appraisal

Can we schedule appointments for Performance meetings

Yes on the HR Calendar

LEARNING AND DEVELOPMENT

Can trainers verify staff attendance at training

Trainers can complete a staff registration form

Can individual staff members register for training on the system

Staff can enrol on a course and the date of enrolment will be displayed. This is in regard to adding students onto courses. Also they can enrol using an enrolment key so when they enrol for an online training course it records the date.

Can training attendance be captured in real time

We have an attendance activity report

Can the system issue certificates for successful completion of training

Yes this can be done

Can the system accommodate and make available a library of documents/ slides for each cours

Yes this can be done

Can the system update employee qualifications based on training attendance

Once it is marked as being completed it will update the training records accordingly

What on-line training courses does the system have

You have access to 1000s of online courses. Some of these are free and some paid. The system also comes with a starter pack comprising of some Mandatory Induction courses, Recovery Courses, and Care Certificate courses and templates

GENERAL

Does the system have an incident/accident system for employees

Employees can log on through their own portal and report accidents and incidents

How are documents uploaded to Employee files ?

Uploaded on the HR Module

Is there a limit on the number of reports

You can choose any number of reports

Are Reports customisable ?

You can choose the reports that you require

Does the system record hot water checks

The staff input the water temperatures into the system. If the temperatures are above safe levels the manager is automatically emailed.

How does the system handle Group/Multi Home Reporting

The system has been built for multi site operators

Overview of out of hours support

Email support after 5pm Monday to Friday with 4 hour response

Does the system allow data entry if not online?

App allowing offline entry for certain parts of the system is being developed for release Q4 2020

Is the system Cloud Based

Care Consort is a cloud based solution

Has the system an open API

We do not have an open API but can integrate into many other packages (additional work/cost might be required)

Can access to the system be limited to IP addresses

Yes, it can.

Can the System be customised to user/company preferences

Dashboard can be customised

Is the system compatible with Android and Apple Tablets & Phones

The system works across all platforms

Can we input our own Assessments with associated alerts

Yes this can be done

Can we input our own alerts, eg - min fuild intake/ Weight/toileting etc.,?

Yes this can be done

Does the system provide alerts once Care Plan Review / Assessements become overdue

This alert can be set within the care plan calendar system. You will set how many days before you want the reminder to be sent.

Can the system generate Regulator reporting to specific templates

Links to the regulatory forms can be added to any form that you require completing

Is the system sold in modules or all in one

It is all in one but any features not required can be disabled

Can we input our own Care Plan templates & does the system facilitate free text

Yes this can be done

Does the system have a Facilities maintenance module

Yes, you can manage your maintenance logs on our module

Does the system have an activity module or an ability to enter Resident participation in named activities

Yes we have an activity calendar with this functionability

Can we enter incidents/accidents/Wounds/Bowels/Restraints/Complaints

You you can manage incident, complaints, accidents, wounds and bowels

Can the system accommodate and make available a library of documents/ slides for each cours

Yes this can be done

Can the system store Company Policies & Procedures and allow users to confirm same have been read

Yes this can be done

Can the Home page of the System be customised dependant on User

The dashboard can be customised dependent on the user

Can the system produce a summary Shift Handover Report

Yes this can be done

Does the system allow for Complaints to be tracked from initially open through various stages to closed

We have a complaints tracker

Does the system have a comprehensive Incident/Accident system to include a Risk Matrix and Trend reporting

The way the system works is the incident/accident system has a tracker that can manage incidents by type of incident, status, location, client and staff reporting the incident. The incident reports can all be exported to .csv and various reports can be run through excel, where trends can be analysed. The risk assessments have a scoring system in terms of level of risk e.g 1- 5, probability of risk 1-5 that you can also report on trends through running reports on these fields.

Can the system accommodate and make available a library of documents/ slides for each cours

Yes this can be done

Family communication options?

Families can be given access to a portal where the home can communicate with families using blogs, podcasts, the home can create newsletters, surveys, etc

Does the system have an Auditing function that can be adapted to local requirements

Yes audits can be customised to suit your environment.